Privacy policy

Information we collect

When you enquire through this website, book a consultation, or instruct us, we collect the details you give us. This typically includes your name, contact details, and information about your matter.

We also collect limited technical data when you browse the site, such as your device type and pages visited, to keep the site secure and working well.

How we use your information

We use your information to respond to your enquiry, to advise and represent you, to meet our legal and regulatory obligations, and to keep proper records of the work we carry out.

We do not sell your information, and we do not use it for unrelated marketing without your consent.

Legal basis

We process your information to take steps at your request before entering into a contract, to perform our contract with you, to comply with our legal and regulatory duties, and where it is in our legitimate interests to run the firm responsibly.

Sharing your information

We share information only where necessary to act for you, for example with the Home Office, courts and tribunals, barristers or experts instructed on your matter, and trusted service providers who help us run the firm. We require them to protect your information.

How long we keep it

We keep your information for as long as we act for you and for the period afterwards required by our professional and regulatory obligations, then delete or archive it securely.

Your rights

You have the right to ask for a copy of the information we hold about you, to have inaccurate information corrected, and, in some cases, to have it erased or its use restricted. To exercise any of these rights, contact us using the details below.

Contact and complaints

If you have a question about this policy or how we handle your information, email lawyers@cromwellwilkes.co.uk or write to us at One Lyric Square, London, W6 0NB. You also have the right to complain to the Information Commissioner's Office.